Our complaints procedure

Gary Morgan trading as Pixelshrink (Pixelshrink Web Design) aims to provide high quality services which meet your needs. We believe we achieve this most of the time: if we are not getting it right please let us know.

In order to ensure our services remain at a high and improving standard, we have a procedure through which you can let us know of any reason you are not satisfied with your dealings with the organisation.

If you are not happy with Pixelshrink Web Design please tell us

If you are unhappy about any Pixelshrink Web Design service, please speak to the relevant staff member.

If you are unhappy with an individual in Pixelshrink Web Design sometimes it is best to tell him or her directly.

Often we will be able to give you a response straight away. When the matter is more complicated we will give you at least an initial response within five working days.

Making a written complaint

If you are not satisfied with our response or wish to raise the matter more formally, please write to Gary Morgan at Pixelshrink Web Design, The Hive, Nottingham Trent University, 50 Shakespeare Street, Nottingham NG1 4FQ or email [email protected].

All written complaints will be logged. You will receive a written acknowledgement within three working days.

The aim is to investigate your complaint properly and give you a reply within ten working days, setting out how the problem will be dealt with. If this is not possible, an interim response will be made informing you of the action taken to date or being considered.

If after we have responded you are not satisfied

We hope that this will never be the case, but here are some resources that may be of assistance.

Date: 01/08/2019

Next review date: 01/08/2020